SplashData's support web-site needs improvement in many areas to bring it in line with the support facilities provided by many other software providers:

1. Log and view reports on the support web-site, together with progress updates and final closure/resolution information. Reports could be anything from product bug reports, requests for information, advice tips, requests for new product facilities

2. The support web-site needs improved methods for searching, listing and sorting reports on the web-site.