I sent you email on the 15th of April asking for my account to be unlocked at 6:17pm AEST (08:17 GMT/UTC I think) and again at 18:31 (08:31). The second email said:

I can't understand what's happening, I'm putting in the correct password and getting locked out (and threatened with my data erased).

Is there a way that we can LOWER the security on this? It's a significant hassle that it locks me out.

Setting a hint or writing it down won't help -- I'm typing it in correctly and I've even checked that the keyboard is sending the correct keystrokes.

Please help!

Ten days later you asked for improvement suggestions, so here we are.

You have locked the account. It's unusable. You ignore my requests to have it unlocked. I have been a customer since version 4.

I am very upset. Many years of data has been lost, possibly forever. Please could you help me, my life is falling apart slowly without access to my password safe.

I trusted your software and your company and now I don't know what to do.

Please unlock my account.

As for a suggestion, I think that there should be a user option to allow us to use the software without a master password at all.

Please could someone find these emails and contact me as soon as possible? I've even bought the latest version -- I couldn't find any other changes that might help -- but it didn't.