Whare are support agents?
Support was very good over the past few months, with replies being very quick. But since the release of 9.4.0.478 there have been no replies from support. What is happening?
Unable to scroll
I am unable to scroll on my Samsung S25 Ultra. I have to type in my record (if I can remember the name of it) in order to get to it. Super annoying and inconvenient.
User Interface Worse than Version 8
I have Version 9 and have transferred records from Version 8 to Version 9. However, I don't like using Version 9 for one reason: the records pages in Version 9 are visually confusing and because of...
Urgent Urgent
9.4.0.478, Win 11 Pro When I edit a note, I can't type any text into the note. I can delete characters, but not type anything. This makes using 478 almost impossible. Please correct this...
Finding a Record by Clicking on Record Letter (Beta 9.40.462)
On Windows 11 and on Android v15 when I left click on the 1st Letter of a Record (A-Z) the window scrolls to that section of the records and then before I can select a record in that section it...
Autolock not always working (Beta 9.40.462)
I open up SplashID to look for whatever password I need, copy it, switch to the application and get on with my work. At least 10 minutes pass and I go to shut my windows, revealing SplashID right at...
Still freezing/Unable to scroll
Update: possible fix. I turned off “Cloud sync on login and unlock on both my iPhone and iPad and scrolling and tapping on the individual letters seems to be working. Testing on iPhone 15 Pro and...
Urgent issue with Beta 9.4.0.462 on Win 11 Pro
Urgent: Record list jumps back to top of record list unexpectedly and often. Appears to jump to top whenever cursor leaves the SplashID window. If I go to a record that starts with letter D for...
Revised Data deletes entry on iPhone
To test is sync changes were working I edited 2 records on my iPhone. When I hit 'Save' the entire entry went away.
Unable to update the copy of a record
When duplicating a record, once you update information on that record, add fields, and change the category and/or the type and it creates a new record with that information, but the duplicated record...