Submission
VM
Vicki Murrell
Nov 5, 2025
Board
SplashID Classic
Status
Pending
Get Updates
Powered by UserJot
9.4.0 (495) Sync shows 0 records
Husband's account was migrated from v. 8 in 2024 and has been working fine. As of last week, the cloud sync function was in limbo with no resolution. This was on three (3) separate devices (iPhone, MacBook, and Mac desktop all running updated OS). User signed out, clearing data, deleted the app and reinstalled it, with no change. Today, user did same on MacBook and a cloud sync shows 0 records. There has been no response from tech support since last week. We need a resolution ASAP, please. Thanks.
VM
Vicki Murrell
Nov 5, 2025
3
VM
Vicki MurrellNov 14, 2025
And… crickets.The lack of support is amazing and infuriating.
NF
Nikolay FilipovNov 14, 2025
This is incorrect. No "crickets" here of any kind. I did follow up with your husband, please tell him to check his emails. Please tell him to follow up with me, so that help can continue.
VM
Vicki MurrellNov 15, 2025
My apologies, Nikolay. He did not tell me that you had responded.