All record lost (or crypted)

Hi Alain, Please submit a ticket here for direct help: https://support.splashid.com/portal/en/newticket Also, share some screenshots and videos of both your devices in the ticket. Our technical support team can assist you much faster with troubleshooting. If you face any issues in taking screenshots or videos, please refer to this help article https://support.splashid.com/portal/en/kb/articles/how-the-s… Best regards, Abhinav SplashData Team

Yesterday, I wanted to do a wifi sync between my Mac and my iPhone. at first, I was unable to discover my iPhone from my Mac, and I had to upgrade my version . I was then able to see my iPhone and was able to do a wifi bi-sync both devices. However, on my Mac, is saw a couple of cryptic records...and on my iPhone, almost all records were cryptic, so I decided to do a complete sync from my Mac to my iPhone. Now the records on both devices are cryptic !! It seems that I have two backup. One as of today (but I fear that the reports might be cryptic) and on from few month ago. I tried to restore it, but my recovery code is not correct !! Help !

Ensure that SplashID Pro 9 is updated to version 9.4.10 on every device you use.

Important Update: v9.4.10 - Fix for Wi-Fi Sync Record Formatting Issue Dear SplashID User, We are writing to apologize for an issue encountered in version 9.4.9, where some records became Base64-encoded and unreadable after performing a Wi-Fi sync. We have released version 9.4.10 today, which fully resolves this issue. This update ensures your records remain correctly readable and intact after syncing and includes safeguards to prevent this from occurring in the future. How to Repair Your Records To restore your data to a readable format, please follow these steps on all your devices: Update All Devices: Ensure that SplashID Pro 9 is updated to version 9.4.10 on every device you use. Log In and Wait: After updating, log in to the app and wait for approximately 30 to 60 seconds to allow the repair process to run. Refresh if Needed: If your records do not appear correctly after a minute, please sign out, kill the app (force close), and log back in. You may need to repeat this step once more to trigger the repair. Syncing: Please ensure all devices are repaired individually before performing a new Wi-Fi sync. Alternatively, once one device is fully repaired and readable, you may use the Overwrite Sync option to push the corrected data to your other devices. Thank you for your patience and cooperation as we worked to resolve this. We are committed to ensuring the continued stability and security of your data. Best regards, Abhinav SplashData Team