Apr 23
All records garbled
When logging into the computer version of Splash ID Pro9 all my existing records appear as a garbled bunch of seemingly random letters, numbers and characters. The Iphone version of the program appears normal
Pending
Apr 23, 2026
Hi Abhinav, Unfortunately I am unable to complete your solution. With regard to the phone app, I could not update the software inapp, as it said it was up to date with Version 9.4.9. I finally managed to get the phone to update via the app, in the Apps section in the Iphone Settings section. I had the same problem on my PC where it will not update from 9.4.9 to 9.4.10. I can not find work around for the PC. Can you please advise. TIA
Apr 23, 2026
The auto-update configuration will be upgraded to 9.4.10 on Friday (Tomorrow). Meanwhile, download/update the apps here: https://bit.ly/splashidpro9download or https://www.splashid.com/splashid-pro-9/download (copy this link and paste in the new tab if doesn't work directly)
Apr 23, 2026
Thanks Abhinav, My problem is resolved.
Important Update: v9.4.10 - Fix for Wi-Fi Sync Record Formatting Issue Dear SplashID User, We are writing to apologize for an issue encountered in version 9.4.9, where some records became Base64-encoded and unreadable after performing a Wi-Fi sync. We have released version 9.4.10 today, which fully resolves this issue. This update ensures your records remain correctly readable and intact after syncing and includes safeguards to prevent this from occurring in the future. How to Repair Your Records To restore your data to a readable format, please follow these steps on all your devices: Update All Devices: Ensure that SplashID Pro 9 is updated to version 9.4.10 on every device you use. Log In and Wait: After updating, log in to the app and wait for approximately 30 to 60 seconds to allow the repair process to run. Refresh if Needed: If your records do not appear correctly after a minute, please sign out, kill the app (force close), and log back in. You may need to repeat this step once more to trigger the repair. Syncing: Please ensure all devices are repaired individually before performing a new Wi-Fi sync. Alternatively, once one device is fully repaired and readable, you may use the Overwrite Sync option to push the corrected data to your other devices. Thank you for your patience and cooperation as we worked to resolve this. We are committed to ensuring the continued stability and security of your data. Best regards, Abhinav SplashData Team