Hello, my iPad version of Pro 9 does not accept my password. There is no error message - it just reverts to the initial opening screen.

Hi Gisele, Thanks for reaching out! Please uninstall the app and install the latest SplashID Pro 9 (version 9.4.7) from the App Store. Try logging in again. If the issue persists, please reach out to our support team for a deeper look. Kindly note that this website is for product feedback, not technical support. For the fastest assistance, please submit a help request here: https://support.splashid.com/portal/en/newticket