SplashIDSplashID
Feb 19

Refresh Now keeps popping up, Ver 9.4.5

A message "Your data here is not in sync with your cloud account - Refresh now" keeps popping up at the bottom.  I then perform a sync (with no changes reported) and click the X.  Then 10 minutes later it comes up again without me changing any data.  This has been going on for 6 mo to a year, but I never reported it.Is this where I report the issue or should I submit an email?
PendingPending
Feb 20, 2026

Thanks for the hint - it does mask the error message. However, it does not fix the underlying problem of false reporting. It would be nice to get a warning if I made a change but a sync hasn't happened yet, however that coding has a problem as it gives false positives.

Feb 20, 2026

Thanks for reaching out! We actually have a setting specifically for this. To resolve this, please follow these steps: 1] Go to Settings > General. 2] Locate the 'Application' section. 3] Unselect 'Show sync refresh alert.

Feb 19, 2026

Please kindly do not submit issues this way going forward. Instead, report them here: https://support.splashid.com/portal/en/newticket