setting up a new window11 system, not able to log into Splashid Pro 9
CJ
Clifford Jones
last week
4
CJ
Clifford Joneslast week
i enter my email address and password, click [Sign in] and the app return "invalid credentials".
They are the same one I'm using on my old laptop, phone and iPad.
I have turn off window defender and reload the splashid pro 9 add and get the same results.
CJ
Clifford Joneslast week
The user/password works in a browser using the cloud
CJ
Clifford Joneslast week
Okay got it installed.
I had to download the installer from the splashid website and install by hand. NOT get if from the Microsoft store and have the store install it.
NF
Nikolay Filipovlast week
Please submit a support case to get proper help:
https://support.splashid.com/portal/en/newticket
Your way of submitting feedback then adding more comments to it is not the correct way.