setting up a new window11 system, not able to log into Splashid Pro 9
CJ
Clifford Jones
Dec 12, 2025
4
NF
Nikolay FilipovDec 12, 2025
Please submit a support case to get proper help:
https://support.splashid.com/portal/en/newticket
Your way of submitting feedback then adding more comments to it is not the correct way.
CJ
Clifford JonesDec 12, 2025
Okay got it installed.
I had to download the installer from the splashid website and install by hand. NOT get if from the Microsoft store and have the store install it.
CJ
Clifford JonesDec 12, 2025
The user/password works in a browser using the cloud
CJ
Clifford JonesDec 12, 2025
i enter my email address and password, click [Sign in] and the app return "invalid credentials".
They are the same one I'm using on my old laptop, phone and iPad.
I have turn off window defender and reload the splashid pro 9 add and get the same results.