Splashid 9.4.9 sync issues again

9.4.10 works great now had to restore from backup on one client, uninstall app from all other clients and force sync to them otherwise get duplicate records and even the de-duplication didn't fix the problem. reinstall and force sync was the best and easiest solution Happy all working again. thanks for providing the update in reasonable time and hope no more bad updates in future 🤞

good to know... v9.4.8 was working so well... good thing i found a way to export svid-⁠9 and then import it back without issues...

Important Update: v9.4.10 - Fix for Wi-Fi Sync Record Formatting Issue Dear SplashID User, We are writing to apologize for an issue encountered in version 9.4.9, where some records became Base64-encoded and unreadable after performing a Wi-Fi sync. We have released version 9.4.10 today, which fully resolves this issue. This update ensures your records remain correctly readable and intact after syncing and includes safeguards to prevent this from occurring in the future. How to Repair Your Records To restore your data to a readable format, please follow these steps on all your devices: Update All Devices: Ensure that SplashID Pro 9 is updated to version 9.4.10 on every device you use. Log In and Wait: After updating, log in to the app and wait for approximately 30 to 60 seconds to allow the repair process to run. Refresh if Needed: If your records do not appear correctly after a minute, please sign out, kill the app (force close), and log back in. You may need to repeat this step once more to trigger the repair. Syncing: Please ensure all devices are repaired individually before performing a new Wi-Fi sync. Alternatively, once one device is fully repaired and readable, you may use the Overwrite Sync option to push the corrected data to your other devices. Thank you for your patience and cooperation as we worked to resolve this. We are committed to ensuring the continued stability and security of your data. Best regards, Abhinav SplashData Team

The update can't come quick enough. Completely blindsided by the WiFi sync error and spent more time than I want to think about restoring my database.

Yes, version 9.4.10 will fix this major issue and is already being worked on. For now, Importing a good local backup will help, and avoiding any WiFi Sync, at least until version 9.4.10 comes.

splashid 9.4.8 was working perfectly until I updated to 9.4.9. Now my records are corrupt after sync and many syncing issues between iphone to iphone to PC... Hope 9.4.10 will have these issues fixed...