Unable to COPY or PASTE using mobile device
Using my mobile device (Pixel 7 Pro / Android) the pop-up menus are not tappable, making it impossible to copy, paste or take any other action on the pop-up menu.
Pending
Thanks for reporting this. Directly & easily - no. Please note we need your help to fix this issue. Please submit a support case here: https://support.splashid.com/portal/en/newticket listing phone brand, model, Android OS version, Samsung oneUI version and then we will tell you what to send us also for our developers to work with. Please make sure to list/choose product correctly and list version as '9.5.2 Android' (minus the quotes) Please tell me if something is not clear.
Thanks. Just logged it.
I just upgraded my phone to a Google Pixel 11 Pro using Android 17 and this problem still exists. My SplashID Pro 9 version is 9.5.1. While editing records, pop-up menus display, but none of the commands on the menu are tappable.
Sorry, lots of info missing, so suggest submitting this as a support case instead, here: https://support.splashid.com/portal/en/newticket Then I will ensure it is passed onto our team for checking & possible fix.
Problem report #136359 has been opened. Let me know if you need any other information to research this problem.
I have the same issue on the Samsung S23 Ultra. It has been going on like this for ages. Is this going to be fixed? Thanks.