Jul 7
Unable to COPY or PASTE using mobile device
Using my mobile device (Pixel 7 Pro / Android) the pop-up menus are not tappable, making it impossible to copy, paste or take any other action on the pop-up menu.
Pending
Jul 7, 2026
Sorry, lots of info missing, so suggest submitting this as a support case instead, here: https://support.splashid.com/portal/en/newticket Then I will ensure it is passed onto our team for checking & possible fix.
Jul 7, 2026
Problem report #136359 has been opened. Let me know if you need any other information to research this problem.
I just upgraded my phone to a Google Pixel 11 Pro using Android 17 and this problem still exists. My SplashID Pro 9 version is 9.5.1. While editing records, pop-up menus display, but none of the commands on the menu are tappable.