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CB

Charlie Brown

Oct 1, 2025

Board

SplashID Pro 9

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Whare are support agents?

Support was very good over the past few months, with replies being very quick. But since the release of 9.4.0.478 there have been no replies from support. What is happening?

CB

Charlie Brown

Oct 1, 2025

6

2

Comment

Joseph KumarswamyOct 2, 2025

Hi Charlie. The beta feedback channel is being handled by us at the engineering team and not the traditional support team. We are actively working on getting the next beta out by the weekend. The issues reported by all here are being fixed. We are trying to make sure that this is the last beta update before we go live with 9.4. Hope this helps to clarify the delay in the responses here. I will try to be more responsive on the beta feedback. Thanks, Joseph.

2

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Joseph KumarswamyOct 21, 2025

Charlie, we released the 9.4 production version today. Please update your apps to the production version.

1

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VM

Vicki MurrellNov 5, 2025

We have experienced the same frustrating radio silence.

1

NF

Nikolay FilipovNov 6, 2025

Please list the case number(s) you need help on, and I will ensure you get a reply ASAP.

1

VM

Vicki MurrellNov 6, 2025

Ticket 129842

1

NF

Nikolay FilipovNov 10, 2025

Thank you, replied now.

1

Reply