Whare are support agents?
Support was very good over the past few months, with replies being very quick. But since the release of 9.4.0.478 there have been no replies from support. What is happening?
Pending
We did not go anywhere, please note we can help. Please list the case number(s) you need help on, and I will ensure you get a reply ASAP.
ticket ID 138229 and 137535
138229 and 137535
That original comment by me was from a long time ago. Support is good now, but you have to email them at: support@splashid.com. This forum is just for posting new suggestions.
Thanks for the positive feedback. However, that email address you quoted is not valid. Please note our proper, current & working contact email addresses are listed here: https://support.splashid.com/portal/en/kb/articles/contact-e… ( And they end in splashdata.com, not splashid.com )
I didn’t know you wanted us to use those new email addresses. Thanks for the input. However, I suggest you update your website page at “https://splashid.com/splashid-pro-9/support” because in the bottom right corner, under Support, it gives the support@splashid.com email address, not the current ones you mentioned. Second, if an issue I want to report occurs on multiple platforms, which email address do you want us to use?
You are welcome. OKay, I was told this email address is valid too, so it has been added to our Contact email addresses here: https://support.splashid.com/portal/en/kb/articles/contact-e… RE which email address to use when using several platforms, use any one you want, making sure to list exact platforms used + app versions in your email text. ( Obviously avoid account@splashdata.com and bizdev@splashdata.com, as they are only for account specific issues for the former and business development issues for the latter. ) Please tell me if that helps, or not. Please tell me if something is not clear.
We have experienced the same frustrating radio silence.
Please list the case number(s) you need help on, and I will ensure you get a reply ASAP.
Ticket 129842
Thank you, replied now.
Charlie, we released the 9.4 production version today. Please update your apps to the production version.
Hi Charlie. The beta feedback channel is being handled by us at the engineering team and not the traditional support team. We are actively working on getting the next beta out by the weekend. The issues reported by all here are being fixed. We are trying to make sure that this is the last beta update before we go live with 9.4. Hope this helps to clarify the delay in the responses here. I will try to be more responsive on the beta feedback. Thanks, Joseph.
I am close to going to a different password vault app. Without support this product is worthless. My icons have not been replicating properly, and duplicaterecords are showing up. Obviously these guys are going out of business.