SplashID
SplashID
Jan 14

Windows 11 SplashID Pro 9 security settings issues

SplashID Pro 9.4.3. Microsoft Windows 11 ProVersion 10.0.26200 Build 26200Issue 1: I have enabled the Windows Hello security setting, but it very frequently gets disabled. Sometimes multiple times per day. I have to re-enable it, but it gets disabled again very soon.  Issue 2: When I open the SplashID Pro app on my Windows 11 machine, it prompts me to change the master password every 2 or 3 days. Is there anything I can do to make the Windows Hello setting permanent and reduce the frequency of the password change prompt?Thanks,Rick
PendingPending

Jan 20, 2026

Kindly note that this is the wrong way to get help from us. We can help you, but not here. For these 2 issues and any other such issues with our 9.4.x apps please submit a support case here: https://support.splashid.com/portal/en/newticket Only use the Feedback website to suggest an extra feature or enhancement. For problems with the apps, it is not good or proper, so please avoid.