Your tech support system appears to have closed down. I have not received a response from level 2 which I was supposed to get two weeks ago.
Make it possible to reach the executive level if problems are not being resolved. Your CEO is totally cut off from the company's customers with no way of getting help.
1
vote
Alan Respler
shared this idea
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Nikolai F. commented
Our support is online.
Please submit a new ticket here:
http://support.splashdata.com/customer/portal/emails/new
telling us your previous ticket(s) ID numbers, and I will ensure you get a reply ASAP.