Please make Splash ID Safe compatible with Windows 10's built-in Virtual Desktop
Splash ID Safe is not compatible with Windows 10's Virtual Desktop, according to technical support.
Using Windows 10 with a Virtual Desktop, sometimes Splash ID Safe cannot be "switched" to or started from the icon. In these cases, Splash ID IS running in the background but there is no way to bring up this instance of the running program. I must end Splash ID in Task Manager, then I can start Splash ID again.
I suspect the issue occurs when I am in a different Virtual Desktop when Splash ID times out and requires the re-entering of the Splash ID credentials. Under this suspected scenario, Splash ID cannot be accessed until I end the current Splash ID running in the background (but can't be accessed).
Since the Virtual Desktop is a feature that is expected to be included in all future Windows versions, it would be nice if you supported this relatively new, standard feature.
Arbra
Arbra Calvert
shared this idea
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Nikolai Filipov
commented
Thanks for contacting us.
Please note this is not the case. The Task Manager issue is a known one, and has nothing to do with Windows 10 or desktops.
Please ask us for help here now: http://support.splashdata.com/customer/portal/emails/new
and I can help you.The issue is known and already has a fix, so no changes are necessary from our side/in our Desktop app, nor does that have anything to do with what you were said.
Please tell me if you need anything else, or have any other questions or comments.