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Nikolai Filipov

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  1. Have TELEPHONE SUPPORT.

    8 votes
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    9 comments  ·  General  ·  Admin →
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    Nikolai Filipov commented  · 

    MZ, sorry but you cannot get any help here -- you are mistaken, we are happy to assist you ASAP and we never ignore any new cases when they come, we reply to them all.

    Please email us to one of email addresses here:
    https://support.splashdata.com/s/article/contact-email-addresses-by-department-2020-03-13-14-36-51
    and I will help ASAP.
    Please make sure to include an email Subject line, or the email may not reach us.
    Please quote this URL too in your email:
    https://splashid.uservoice.com/forums/291828-general/suggestions/7728681-have-telephone-support

    Please tell me if you need anything else, or have any other questions or comments.

  2. Add Face ID login for the new iPhone X. It is available in the Schwab and Etrade apps already.

    18 votes
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    5 comments  ·  General  ·  Admin →
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    Nikolai Filipov commented  · 

    Hello, dear Mauricio!
    Sorry but this is not the correct way to get help with this, we cannot help here.
    Please submit a support case here and we can then assist you:
    http://support.splashdata.com/customer/portal/emails/new

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    Nikolai Filipov commented  · 

    Hello, dear AI!
    Sorry but this is not the correct way to get help with this.
    Please submit a support case here and we can then assist you:
    http://support.splashdata.com/customer/portal/emails/new

  3. Offline Mode for WiFi Desktop

    12 votes
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    3 comments  ·  General  ·  Admin →
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    Nikolai Filipov commented  · 

    @Amonymous - sorry, but this is not possible and will thus not happen any time soon.
    (if at all)

  4. Make starting Sync easier to discover - it's not obvious on Android, and invisible on iPad/iPhone

    4 votes
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    Nikolai Filipov commented  · 

    Thanks for your feedback. However please note we will not be changing this.
    This is well documented in our User Guides here:
    http://support.splashdata.com/customer/portal/articles/1500684-splashid-safe-user-guides

    And no, it is easier in iOS app (not Android):
    You can drag the main view (record list view) to start a WiFi Sync, or go to Settings, then tap Sync.
    On Android, only the former way works.
    There is no need to add extra icons to main view, as dragging the record list does a sync already.

  5. add the standard security question fields

    7 votes
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    Nikolai Filipov commented  · 

    Thanks for you suggestion, but this is not possible currently.
    You can rename your field names as you wish! You can do this per Type, or per-record too.
    However, our app supports only NINE fields per record. If your records/data need more than 9 fields, please note SplashID Safe cannot use this.
    Our apps offer/support up to 9 fields+9 field names per SplashID record, plus optional Note and 1 file attachment.

    IF you need an app with more than 9 fields, please take a look at our other app - TeamsID:
    https://www.teamsid.com/

  6. Please make Splash ID Safe compatible with Windows 10's built-in Virtual Desktop

    1 vote
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    Nikolai Filipov commented  · 

    Thanks for contacting us.
    Please note this is not the case. The Task Manager issue is a known one, and has nothing to do with Windows 10 or desktops.
    Please ask us for help here now: http://support.splashdata.com/customer/portal/emails/new
    and I can help you.

    The issue is known and already has a fix, so no changes are necessary from our side/in our Desktop app, nor does that have anything to do with what you were said.

    Please tell me if you need anything else, or have any other questions or comments.

  7. Support multiple attachments

    144 votes
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    Nikolai Filipov commented  · 

    @Roman - you can combine 2, 3 or more images into 1 image, then add that.
    But we will note your interest.

  8. Search button

    4 votes
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    Nikolai Filipov commented  · 

    @Roman - please note our latest 8.1.4 iOS app already has an option to do a search immediately after login.

  9. make the iphone version open with focus on the search, like the desktop version.

    7 votes
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    Nikolai Filipov commented  · 

    @Roman - please note this feedback is from April 2015. The function is already present in our latest iOS app - 8.1.4 version.

  10. Improve tech support. I've been trying to fix a problem and get only sporadic responses from TS

    1 vote
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    Nikolai Filipov commented  · 

    Please note if you do not like the tech support provided by any of us for any reason, you could ask for escalation of your support ticket, or you could create a new ticket asking for faster support.

    Please note we respond to all cases within 24 hours.

  11. Local-only records - be able to view these quickly

    4 votes
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    Nikolai Filipov commented  · 

    Please note part 2) has been added, you can use it in latest 8.1.x Desktop/iOS/Android apps.
    It is located in the Categories drop-down, at the bottom.

    Regarding part 1), we are investigating how and if we can add it in a future update.

  12. Have a bbarebones version so it opens quickly on older iphones etc

    3 votes
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    Nikolai Filipov commented  · 

    What iPhone model is this, please? Such as 3Gs, 4, 4s/etc.
    It should open just fine and not be slow, unless maybe you have many records.
    How many records do you have in SplashID Safe? Under 50, 50-100, over 100, over 200/etc?

  13. Fix wifi syncing

    215 votes
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    Nikolai Filipov commented  · 

    Thanks for contacting us.
    Anyone with WiFi Sync or Cloud Sync issues, please submit a ticket here:
    http://support.splashdata.com/customer/portal/emails/new
    Please make sure to include as much info on your computer(s)/mobile devices+versions used as possible.

    Please tell me if you have any other questions.

  14. have permanent 2-factor authentication

    8 votes
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    Nikolai Filipov commented  · 

    Good idea - thanks!

  15. Provide actual customer support

    1 vote
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    Nikolai Filipov commented  · 

    Thanks for contacting us.
    We reply to ALL tickets, and attempt to do so within 24 hours.
    If you are unhappy, please tell me your ticket ID numbers, and I will make sure you get help.

    If you do not have an active ticket, you can submit one here:
    http://support.splashdata.com/customer/portal/emails/new

    Please tell me if that helps, or not. Please tell me if you have any other questions.
    Please tell me if you need anything else.

  16. Add a field for check or transaction numbers

    1 vote
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    Nikolai Filipov commented  · 

    Which app is this for?

    Please note this is not a SplashMoney discussion site, only for SplashID Safe apps.

  17. Faster closure of the app

    2 votes
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    Nikolai Filipov commented  · 

    Which app is this for? SplashID Desktop Mac app, Windows app/etc?
    What is your OS version?
    What exact SplashID Desktop app version?

  18. Make it easier to contact you directly for help

    2 votes
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    Nikolai Filipov commented  · 

    You can contact our Customer Support here:
    http://support.splashdata.com/customer/portal/emails/new

    We attempt to reply to all tickets within 24 hours.

  19. Please add a Quit button to SplashID Desktop 8.x PC/Mac apps Login screen

    1 vote
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    Nikolai Filipov shared this idea  · 

  20. Encrypt Desktop app attachments

    2 votes
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