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I suggest you ...

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Provide actual customer support

Respond to support requests. Provide phone support. Or chat support. Or support at all. Just support the product. Period.

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Terri Puryear shared this idea  ·   ·  Report…  ·  Admin →
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  • Nikolai Filipov commented  ·   ·  Report

    Thanks for contacting us.
    We reply to ALL tickets, and attempt to do so within 24 hours.
    If you are unhappy, please tell me your ticket ID numbers, and I will make sure you get help.

    If you do not have an active ticket, you can submit one here:
    http://support.splashdata.com/customer/portal/emails/new

    Please tell me if that helps, or not. Please tell me if you have any other questions.
    Please tell me if you need anything else.

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